Alexia Substack – Privacy Policy & Refund Policy
Last updated: April 2, 2026

Privacy Policy

Your privacy matters deeply to us. This policy explains how we collect, use, and protect your information when you engage with Alexia’s Substack.

1. Information We Collect

We may collect the following types of information:

• Personal Information – such as your name, email address, and billing details when you subscribe or make a purchase

• Account Information – subscription status, preferences, and communication settings

• Usage Data – interactions with emails, content, and website activity (e.g., pages visited, engagement metrics)

2. How We Use Your Information

We use your information to:

• Deliver newsletters, courses, and content you’ve subscribed to

• Process payments and manage subscriptions

• Communicate important updates, including renewals and new offerings

• Improve content, user experience, and platform functionality

• Provide sponsorship and partnership features where applicable

We do not sell your personal data to third parties.

3. Sharing of Information

We may share limited information with trusted third-party services strictly for operational purposes, such as:

• Payment processing

• Email delivery and platform hosting

• Analytics and performance tracking

These providers are obligated to protect your information and use it only as necessary to provide their services.

4. Data Security

We take reasonable administrative and technical measures to protect your information. However, no digital platform can guarantee absolute security.

5. Your Rights & Choices

You may:

• Unsubscribe from emails at any time using the link provided

• Update your account information through your subscription settings

• Request access, correction, or deletion of your personal data where applicable by law

6. Cookies & Tracking

We may use cookies or similar technologies to enhance your experience, understand engagement, and improve our offerings.

7. Third-Party Links

Our platform may include links to external websites. We are not responsible for the privacy practices of those sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform indicates your acceptance of any updates.

9. Contact

If you have any questions about this Privacy Policy, please reach out through the contact form on the Substack.

Refund Policy

Can I get a refund after purchasing a product?

Due to the digital nature of our products and immediate access upon purchase, all sales are final, and refunds are not offered once access has been granted, except as outlined below or where required by applicable law.

We strongly encourage you to review all product descriptions carefully before purchasing. If you have questions or need help deciding, please contact us prior to purchase using the “Contact” link at the bottom of the page.

Limited Exceptions

Refunds may be considered, at our sole discretion, under the following circumstances:

• Duplicate purchases of the same product made in error

• Verified technical issues that prevent access and cannot be resolved by our support team within a reasonable timeframe

To be eligible:

• Requests must be submitted within 3 days of purchase

• Supporting documentation or verification may be required

Chargebacks

If a chargeback is initiated without first contacting us to resolve the issue:

• We reserve the right to dispute the charge

• Your access to current and future offerings may be revoked

Our Commitment

We are committed to providing thoughtful, high-quality content and meaningful learning experiences. Thank you for your trust, your presence, and your understanding.