Playback speed
×
Share post
Share post at current time
0:00
/
0:00
Transcript

This is a skills building curriculum that will improve connection with ourselves & others to help manage conflict. We are emotional, intuitive beings when we tune in. Let's not fear the intensity of emotions, learning to regulate them. In this course you will learn to navigate challenging situations, successfully solving problems, and resolving conflict with others. Specifically we will focus on the following techniques:

  • Keep focus on what is being said verbally & non-verbally. When there is incongruence in the two, look to the non-verbal communication for keys to what the person is really saying.

  • Let it go if you cannot control it, doing what you can with what is within your control.

  • Listen for the other person's perspective & feelings, validating them even if you do not understand what they are experiencing.

  • Avoid giving advice, instead asking open ended questions.

  • Ask for clarification when something offends you, listening for insight.

  • Enhancing Active Listening Skills with Artificial Intelligence

    We introduce a proactive training tool  as a resource to begin utilizing with your teams, The Appreciative Inquiry. This will build skills and train your people to utilize healthy communication strategies in crisis, to solve problems and move through conflict successfully.

Rise to become an expert communicator that people naturally want to follow and learn from. This is your blueprint for success with communication.

*Lectures are Slide Deck presentations with voiceover lecture*

PURCHASE THE COURSEWORK AND WORKBOOK IN PAPERBACK. LISTENING TO HEAR MAKES A GREAT GIFT FOR GRADUATING SENIORS, AND IS USEFUL FOR GROUP SKILLS BUILDING SESSIONS FOR THERAPISTS AND COACHES.

Life Skills for Leadership is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.

Discussion about this podcast

Life Skills for Leadership
AgilEmpath
Welcome to the AgilEmpath Podcast, where we explore empathetic, agile methodologies to enhance team building in creative ways. With a foundation in mental health counseling, we bring a deep understanding of human behavior to help you lead more effectively.
Are you coaching a team and need support in teaching soft skills? We provide tools to manage conflict and stress, boost productivity, and improve engagement—both at work and home—through emotional intelligence.